Call Centre Tools - Home of the Famous Erlang Calculator

We have developed a range of useful online WFM tools. These are used by thousands of contact centre professionals every month.
They are based on the latest statistical models.

Erlang Calculator

Online Erlang Calculator
The Erlang Calculator allows you to calculate the number of staff required based on the number of calls and service level targets.

Online Forecasting System

Online Forecasting Calculator
The Forecast Calculator allows you to upload historical information on calls volumes on a yearly, monthly or weekly basis. It them predicts the future call volumes.

Multi-Channel Suimulator

Multi-Channel Calculator
The Multi Channel Calculator works out the number of staff that you need combining calls, emails and live chats.

Number of Erlang Calculations performed

Past 24 Hours Past Month
2,013 61,885

Other Tools

For all other tools please visit the Call Centre Helper Website

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