Call Centre Tools - Home of the Famous Erlang Calculator
We have developed a range of useful online WFM tools. These are used by thousands of contact centre professionals every month.
They are based on the latest statistical models.
Online Erlang Calculator
The Erlang Calculator allows you to calculate the number of staff required based on the number of calls and service level targets.
Online Forecasting Calculator
The Forecast Calculator allows you to upload historical information on calls volumes on a yearly, monthly or weekly basis. It them predicts the future call volumes.
Multi-Channel Calculator
The Multi Channel Calculator works out the number of staff that you need combining calls, emails and live chats.
They are based on the latest statistical models.
Erlang Calculator
Online Erlang CalculatorThe Erlang Calculator allows you to calculate the number of staff required based on the number of calls and service level targets.
Online Forecasting System
Online Forecasting CalculatorThe Forecast Calculator allows you to upload historical information on calls volumes on a yearly, monthly or weekly basis. It them predicts the future call volumes.
Multi-Channel Suimulator
Multi-Channel CalculatorThe Multi Channel Calculator works out the number of staff that you need combining calls, emails and live chats.
Number of Erlang Calculations performed
| Past 24 Hours | Past Month |
|---|---|
| 492 | 57,108 |
Other Tools
For all other tools please visit the
Call Centre Helper Website
